Return
Once an item have been delivered to you, you have 3 days, from date of receipt or 7 days from date of purchase, to initiate return of the item. To be eligible for a return, the item MUST be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Disassembled items
- Downloadable software products
- Item not in its original condition, is damaged or missing parts for reasons not due to our error.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will notify you either by email, WhatsApp or call if your return is approved or rejected.
If your return is approved, then your refund will be processed, and a credit will be made to your store wallet credit or original method of payment, within 2 days, We choose which method is more suitable.
Exchanges
We only replace items if they are defective or damaged.
Store Credit/Gift
If the item was marked as a gift when purchased and shipped to you, you’ll receive a store credit for the value of your return once the returned item is received.
If the item was purchased with store credit, store credit for the value of the return will be credited to your store wallet.
Shipping returns
To return your product, please contact us for the address where you will send it.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@diymall.com.ng for questions related to refunds and returns.